Route Every Call to the Right Agent, Every Time
With the easy-to-use visual call routing designer in our automatic call distribution (ACD) system, call center administrators can ensure that each caller is handled appropriately. With support for ACD Queues and Skills-Based Routing, Five9 inbound call centers have the flexibility to prioritize inbound call traffic to maximize business results. And, when queue times are long or a particular agent is unavailable, callers can leave voicemail for subsequent follow-up. While callers are in queue, hold music and in-queue announcements can provide estimated wait time and help reduce abandoned calls. And, when distributing calls to agents, the Five9 ACD can prioritize available agents based on longest wait time, round robin, min calls handled, and more.
Why Five9?
Lowered Operational Costs
Our solution delivers all the benefits of million-dollar on-premise systems, but without their hidden costs.
Increased Agent Productivity
Leverage productivity improvements to redefine your customer experience through the industry's leading blended solution.
CRM Integrations
Five9 software is pre-integrated with leading on-demand CRM solutions including SalesForce, RightNow, Lead360 and NetSuite.
Reliability and Redundancy
The Five9 Virtual Contact Center Platform is architected for a high degree of fault tolerance, leveraging redundant phone carriers, internet connections, hardware components, and software servers.
What's Next
Download Medical Alert Case Study
Learn how Medical Alert used Five9 to create smarter sales campaigns, enhance call volume forecasting, and integrate with various critical applications.
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